We offer delivery throughout the UK, with delivery options and prices shown at checkout.
Standard UK delivery costs £4.50 and normally takes 2–4 working days.
Orders over £250 qualify for free standard UK delivery.
All UK delivery prices shown include VAT.
Next Working Day delivery is available on eligible orders placed before 1pm.
This service is only available for products that are in stock and where the order meets the size and weight requirements of our carrier.
Orders containing products that are available to order, on back order or otherwise not currently in stock will not be eligible for Next Working Day delivery until all required products are available.
Next Working Day delivery applies to working days only and does not normally include weekends or public holidays.
Availability and the applicable delivery charge will be shown at checkout.
The delivery times shown on our website are estimates based on the delivery service selected and product availability.
We aim to dispatch in-stock orders as quickly as possible. However, delivery may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, public holidays or other disruption.
If there is an issue that is likely to significantly delay your order, we will do our best to contact you.
Orders over £250 qualify for free standard UK delivery.
Free delivery uses our standard 2–4 working day service.
If you require your order more quickly, you can choose an available premium delivery service at checkout and pay the applicable delivery charge.
Free delivery is currently available for eligible UK orders only.
You can choose collection from Theatre Supplies Group where this option is available at checkout.
We will contact you when your order is ready to collect. Please do not travel to collect your order until you have received confirmation that it is ready.
Collections are from:
Theatre Supplies Group
Unit A, Avenue Park Industrial Estate
Pontprennau
Cardiff
CF23 8HE
United Kingdom
Please bring your order confirmation or order number when collecting your order.
Some products on our website may be available to order even when they are not currently held in stock.
Where applicable, the product page will indicate that an item is available to order or otherwise subject to an extended lead time.
If your order contains both in-stock products and products that are awaiting stock, we may hold the order until all items are available.
If you need the available products urgently, please contact us at sales@theatresuppliesgroup.com. Where possible, we may be able to arrange a split shipment. Additional delivery charges may apply and will be confirmed with you before shipment.
If we become aware of a significant unexpected delay with your order, we will do our best to let you know.
We can ship many products internationally. Available services, destinations and delivery charges will be shown at checkout where international shipping is available.
International delivery times are estimates and may be affected by customs clearance, local authorities and destination-country delivery networks.
International orders may be subject to import VAT, customs duties, taxes, clearance charges or other fees imposed by the destination country.
Unless specifically stated otherwise at checkout, these charges are not included in the amount paid to Theatre Supplies Group and are the responsibility of the recipient.
The applicable charges and rules vary between countries, so we recommend checking the requirements in your destination country before ordering.
If customs charges are not paid, the shipment may be held or returned to us by the carrier or customs authority.
If an international parcel is returned to us because customs or import charges were not paid, please contact us. Once the goods have been returned, we will deal with the order in accordance with our Refund Policy and any applicable legal rights. Any carrier, return or customs charges for which you are responsible may be deducted from the refund where legally permitted.
Please contact us before refusing an international shipment or instructing a carrier to return it.
Certain products may be restricted from transport or import into particular countries.
These restrictions may apply to products including aerosols, chemicals, batteries, liquids and other hazardous or restricted goods.
Where we know that we cannot legally or safely ship a product to your destination, we will not dispatch it.
Customers should also ensure that products they order are permitted for import into their destination country.
Our carriers will normally make a delivery attempt or provide instructions for rearranging delivery, collection from a local depot or another available delivery option.
The exact process varies depending on the carrier and delivery service used.
Please follow the tracking information provided by the carrier to rearrange a missed delivery where necessary.
If a parcel is returned to us because delivery could not be completed, we will contact you once it has been received back.
You may choose to have the order sent again. Additional delivery charges may apply, and we will confirm these before redispatching the order.
Alternatively, where you are entitled to a refund, we can process the return in accordance with our Refund Policy and your applicable statutory rights. Where legally permitted, reasonable carrier costs resulting from an unsuccessful delivery or return may be deducted from the refund.
Please check your delivery address carefully before placing your order.
If you notice an error after ordering, contact us as soon as possible at sales@theatresuppliesgroup.com.
We will try to amend the address if the order has not yet been dispatched, but we cannot guarantee that an address can be changed once a parcel has been handed to the carrier.
Additional carrier charges may apply where a parcel needs to be redirected or returned because an incorrect or incomplete delivery address was supplied.
Where tracking is available, you will receive tracking details once your order has been dispatched.
Tracking information may take a short time to become active after the parcel has been collected by the carrier.
If you have any concerns about your delivery, please contact us at sales@theatresuppliesgroup.com with your order number.
Select your preferred pricing display: including tax or excluding tax. This setting can be adjusted anytime.
